Returns & Exchanges

At ALEXIS, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you may return or exchange unworn items with tags attached within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Attach Shipping Label

Print the prepaid shipping label provided via the portal and affix it to the outside of your package, covering any previous delivery markings.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing